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Return/Cancellation Policy Relaxed Desk Satisfaction
Return/Cancellation Policy Return/Cancellation Policy
At Relaxed Desk, we want you to be satisfied with your purchase. Because our products are fulfilled through multiple fulfillment partners, return and refund options may vary by product. Please contact us before returning any item.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at info@relaxeddesk.com with your order number.
We will make every effort to cancel an order before it enters processing or ships. Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 30 days of delivery.
Please include:
-
Your order number
-
A description of the issue
-
Clear photos or video showing the product, packaging, and problem
We may request additional information or documentation to review your claim.
Once the issue has been verified, the appropriate resolution may include a replacement, reshipment, or refund.
In many cases, you will not be required to physically return a damaged or defective product.
Returns for Other Reasons
If you would like to return an item because you changed your mind, selected the wrong size or color, or no longer want the product, please contact us within 30 days of delivery.
Return eligibility depends on the product and fulfillment location. Some products may not be eligible for physical return.
When a physical return is available:
-
The item must be unused and in its original condition.
-
Original packaging should be included when available.
-
Return authorization must be obtained from Relaxed Desk before shipping the item.
-
Customers are responsible for return shipping costs for preference-based returns unless otherwise stated.
Please do not send a product to the address shown on the original shipping package. If a physical return is authorized, Relaxed Desk will provide the appropriate return instructions and address.
Personalized and Final Sale Items
Personalized, customized, and items specifically identified as final sale are generally not eligible for return or refund unless they arrive damaged, defective, or incorrect.
Refunds
If a refund is approved, it will be issued to the original payment method.
After a refund has been issued, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.
Original shipping charges and return shipping costs are generally non-refundable for preference-based returns.
Incorrect Shipping Information
Please review your shipping address carefully before completing your order.
Relaxed Desk cannot guarantee a refund or replacement when an order cannot be delivered because incorrect or incomplete shipping information was provided at checkout.
Contact Us
For cancellations, returns, refunds, replacements, or problems with an order, contact:
Please include your order number so we can review your request and provide the appropriate next steps.
At Relaxed Desk, we want you to be satisfied with your purchase. Because our products are fulfilled through multiple fulfillment partners, return and refund options may vary by product. Please contact us before returning any item.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at info@relaxeddesk.com with your order number.
We will make every effort to cancel an order before it enters processing or ships. Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 30 days of delivery.
Please include:
-
Your order number
-
A description of the issue
-
Clear photos or video showing the product, packaging, and problem
We may request additional information or documentation to review your claim.
Once the issue has been verified, the appropriate resolution may include a replacement, reshipment, or refund.
In many cases, you will not be required to physically return a damaged or defective product.
Returns for Other Reasons
If you would like to return an item because you changed your mind, selected the wrong size or color, or no longer want the product, please contact us within 30 days of delivery.
Return eligibility depends on the product and fulfillment location. Some products may not be eligible for physical return.
When a physical return is available:
-
The item must be unused and in its original condition.
-
Original packaging should be included when available.
-
Return authorization must be obtained from Relaxed Desk before shipping the item.
-
Customers are responsible for return shipping costs for preference-based returns unless otherwise stated.
Please do not send a product to the address shown on the original shipping package. If a physical return is authorized, Relaxed Desk will provide the appropriate return instructions and address.
Personalized and Final Sale Items
Personalized, customized, and items specifically identified as final sale are generally not eligible for return or refund unless they arrive damaged, defective, or incorrect.
Refunds
If a refund is approved, it will be issued to the original payment method.
After a refund has been issued, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.
Original shipping charges and return shipping costs are generally non-refundable for preference-based returns.
Incorrect Shipping Information
Please review your shipping address carefully before completing your order.
Relaxed Desk cannot guarantee a refund or replacement when an order cannot be delivered because incorrect or incomplete shipping information was provided at checkout.
Contact Us
For cancellations, returns, refunds, replacements, or problems with an order, contact:
Please include your order number so we can review your request and provide the appropriate next steps.